Welcome to Purple Griffon Software
PG Software sources, selects and delivers Service Management software that will reduce costs and increase productivity.
Based on customer input and backed up with extensive industry experience we can identify solutions that compliment any existing capability to reduce implementation time, deliver agreed outcomes and extract more value from current investments.
Call us on 0800 033 7480 to find out more
On this site you will be able to find a range of information to help you resolve whatever software specific challenge you are trying to address and in addition there are links to other services the Purple Griffon group offer such as Training and Consultancy.
The ever maturing Service Management market is demanding solutions to critical operational challenges. The traditional approach to these complex problems is to source training, software and consultancy from separate suppliers. As mentioned above our aim is to offer appropriate solutions to whatever your issues under one roof, thus reducing your overhead and a faster resolution.
Every organisation is at a different stage of maturity and there for the specific requirements will vary however there are some questions which are raised time and again. These include:
- Self Service – this can mean something as simple as email integration to automatically raise a ticket from a template to more stand-alone product specific fixes such as automated password reset and knowledge management
- Automation – how to reduce the overhead on the desk for low level high volume actions which do NOT need the intervention of the analysts.
- Service Mapping – where change is more than a low level action and the full impact on business critical systems, users, hours of business among others needs to be assessed
- Transition – how can new projects or even new architectures be introduced seamlessly
- Tool Assessment – are you extracting the maximum value of any investment and does it deliver what is required to meet the current and future business objectives
These are by no means exhaustive and are to show we understand the challenges faced by Service Management professionals and will have a solution tailored to meet your needs.
The philosophy we have adopted is to identify and select best of breed solutions available from well-established specialist and mainstream suppliers who may not be known to you but have a heritage of delivering point solutions into organisations across markets and geographies. What Purple Griffon Software offer over and above that is the integration of any of the selected solutions but most importantly integration into YOUR infrastructure and operational environment.
If you want to do business with an organisation who understands your business, has the complimentary technology to make progress against your business objectives then contact us today.
Working with..
We recommend & Implement the following:
Fast Pass
FastPass Enterprise Password Manager gives organizations the complete solution for security and productivity. End-user self-service means improved service and reduced cost and strengthened IT-security.The requirements in enterprises are high when it comes to security and flexibility. Advanced requirements include Multi-system support – synchronization or selective password reset – automated and efficient enrolment process, strong authentication for external use, remote PC support and very flexible configuration of user profiles to handle different security demands for different user groups.
Take a look at our videos and documentation for further inspiration..read more
Point of Business (POB)
POB – Point of Business is a standard service management application suite with the highest degree of flexibility. POB can easily be adjusted and enhanced – without the need for programming skills. It is a modular and proven standard system, which has helped save time and money and increase service levels in many companies since 1992...read more
AssetGen SysMap
AssetGen SysMap Professional is designed to help organisations manage change to complex services and infrastructures. Key to this is understanding the relationships between Configuration Items (CIs) which represent processes, services, applications and systems. Developed to meet best practice frameworks covering change and risk management such as ITIL and ISO20000, AssetGen SysMap complements monitoring systems and service desks with its ability to manage and present complex relationships and change impacts...read more
AssetGen Connect
Designed for complex multi-site infrastructures, AssetGen Connect combines inventory, connectivity, Visio visualisation and workflow in one system to enable integrated change management processes. Typically replacing large numbers of spreadsheets, Visio diagrams and ad hoc databases of varying accuracy, AssetGen Connect covers all the physical infrastructure, making it easier to find and understand dependencies between components and fixed infrastructure...read more
